---
title: "RunMyJob GitHub Runners restricted by GitHub API"
description: "Resolved · affects eu-finland-1 region · Jul 10, 2025"
base_url: "https://status.puzl.cloud"
canonical: "https://status.puzl.cloud/events/report/557"
---

# RunMyJob GitHub Runners restricted by GitHub API

[Status](/.md) › [Events](/events.md) › RunMyJob GitHub Runners restricted by GitHub API

Jul 10, 2025 · 1 year ago · affects: eu-finland-1 region · 23 hours

## Updates

### + Resolved — Jul 11, 9:33 AM

**Component**: Cache Action
**Status**: Operational

We’ve successfully republished the `puzl-cloud-cache` action to GitHub Marketplace. You can use it normally under the same name https://github.com/marketplace/actions/puzl-cloud-cache

Thank you for your patience! RunMyJob GitHub runners are functioning as expected.

### x Identified — Jul 10, 2:47 PM

**Status**: Partial Service Restored

**GitHub Runners**: Operational

**Cache Action**: Degraded

---

### What’s Changed

- All queued workflows are now being picked up and completed successfully.
- Jobs are running normally on our GitHub App.

### Current Issue: Cache Action Unavailable 

Attempts to re-publish our action to GitHub Marketplace are returning 500 Internal Server Errors.

This prevents the updated versions from going live.

### Mitigation In Progress

-  Collaborating with GitHub Support to resolve any upstream issues.

### Next Update

We’ll post another update by **19:00 UTC** today or sooner if critical developments occur.

We apologize for the inconvenience and appreciate your patience as we restore full cache functionality.


### x Identified — Jul 10, 10:20 AM

## GitHub Runners Impacted

### Impact

- RunMyJob GitHub runners failed to pick up or complete user workflows.  
- Jobs remain queued or time out.

### What Happened

At approximately 04:00 UTC, our monitoring detected repeated 403 “rate limit exceeded” errors from the GitHub API. This prevented runners from authenticating API requests and servicing jobs. After a short period of time, `puzl-cloud` GitHub application has been silently restricted by GitHub.

### Mitigation In Progress

- Spinning up a **reserved GitHub App** to avoid restrictions.  
- Updating our orchestration layer to authenticate every request through the new App.  

**Next update:** 2025-07-10 14:00 UTC (or sooner if critical developments occur)  

We apologize for the disruption and are working to restore full CI/CD capacity.

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